Terms and conditions

OUR POLICY

updated 09 January 2022.

COURSE FEES, REFUNDS AND TRANSFERS

All fees are to be paid in full before the commencement of the course.

Health Service Assist Group Pty Ltd (HSA Group) reserves the right to cancel postpone or change workshop content, facilitator or venue subject to commercial viability.

Changes to content, facilitator or venue will not attract a refund, however a credit voucher shall be issued if the registered participant elects not to attend.

HSA Group does not accept responsibility for travel and other incidental expenses associated with a workshop. Customers are advised to book refundable travel or travel conditions that meet their needs irrespective of the workshop proceeding. Before booking travel, HSA Group encourages contacting us to ascertain that minimum numbers have been secured for a given workshop to proceed.

Specific COVID Conditions

Should the workshop be cancelled or postponed due to government restrictions on public gatherings:

A credit voucher shall be issued to the full value of the purchase.

Should the workshop be cancelled or postponed due to border closure preventing the facilitator or participant from attending:

A credit voucher or refund shall be issued to the full value of the purchase.

Should the participant register a positive PCR that requires the participant to self-isolate

A credit voucher shall be issued to the full value of the purchase

Should the workshop be cancelled or postponed due to the facilitator registering a positive PCR that requires the facilitator to self-isolate:

A credit voucher or refund shall be issued to the full value of the purchase in line with the Consumer guarantee provisions of the Australian Consumer Law.

**General Terms **

Individuals and group clients will be fully informed, prior to enrolment, of course fees, transfer fees and refunds. A full refund of fees, minus fees and charges incurred by Health Service Assist Group Pty Ltd will be given if the company cancels a workshop and cannot nominate a suitable alternative date. Refunds shall be issued within 10 days via the payment method used for the original purchase transaction. Delays may be incurred if the refund is required to be issued to account that is not the orginal payment method.

In the event that a participant provides notice in writing/email is given fourteen (14) calendar days before the commencement of the An Administration fee of $30 may be charged. Note: in the case of on-site courses, notification is thirty (30) calendar days; We reserve the right to refuse a refund where less than fourteen (14) calendar days notice is given prior to the course commencement date; In the case of onsite courses*, a refund of fees less expenses will be paid within 30 calendar days notice or greater; In the case of onsite courses, a refund of fees will be paid after deducting full recovery of expenses and 50% of the residual fee if the organisation cancels the program within thirty (30) calendar days of the commencement date of the course No refund will be given for live webinars, once payment has been received, payment is final unless extenuating circumstances exist. Please email ceo@healthserviceassist.com.au for details.

TRANSFERS

For individual participants, course transfers will incur a $30.00 administration fee and are under no obligation to offer the program in the same location; In the case of onsite courses, full recovery of expenses may be deducted; No refunds will be entered into once a voluntary transfer has been arranged; No refund or transfers are given after the course has commenced.

SUBSTITUTIONS

For individual participants, course transfers will incur a $30.00 administration fee and are under no obligation to offer the program in the same location

**COMPLAINTS AND APPEALS ** Individuals and participants have the right to seek redress if they have a complaint or feel they have been unfairly treated. The procedure to follow is:

Discuss the grievance with the facilitator or assessor at the time of the course; If the resolution is unsatisfactory or requires further action a written complaint can be sent via email to: jamie@anaes-assist.com.au

Complaints are populated through the completion of the participant survery forms Complaints or appeals are recorded in the Complaints Register and are actioned through our executive management